How can I return my order to Werner Kern Company?
Would you like to return an item? No problem, the return within Germany is free of charge. Try it on in the comfort of your own home and simply return it to us within 14 days of the day you received your order. Please ensure that all items are returned new and unused. For this purpose, we ask that you to only try on the shoes on a carpet or towel. Unfortunately, we cannot accept returns that do not comply with these guidelines and must be returned to you. Please fill out the return form by entering your order details.
You will find a link to your return label within your order confirmation e-mail. Preferably pack the items in the original packaging. Attach the return label to the outside of the package, covering any remaining stickers. You can drop-off the parcel at any DHL station.
Should you chose to return your order using a different service other than the recommended one, the responsibility and cost of shipping will be entirely at your expense.
Items should be sent to the following address:
Werner Kern Tanzschuh GmbH
Borsigstraße 3
63456 Hanau
Returns outside of Germany are at your own risk and expense.
