Exchanges, Returns and Refunds

Returning is easy and convenient.

How can I return my order to Werner Kern Company?

Would you like to return an item? No problem, the return within Germany is free of charge. Try it on in the comfort of your own home and simply return it to us within 14 days of the day you received your order. Please ensure that all items are returned new and unused. For this purpose, we ask that you to only try on the shoes on a carpet or towel. Unfortunately, we cannot accept returns that do not comply with these guidelines and must be returned to you. Please fill out the return form by entering your order details.

You will find a link to your return label within your order confirmation e-mail. Preferably pack the items in the original packaging. Attach the return label to the outside of the package, covering any remaining stickers. You can drop-off the parcel at any DHL station.

Should you chose to return your order using a different service other than the recommended one, the responsibility and cost of shipping will be entirely at your expense.

Items should be sent to the following address:

Werner Kern Tanzschuh GmbH
Borsigstraße 3
63456 Hanau

Returns outside of Germany are at your own risk and expense.

Right of withdrawal for consumers

You will find all information on the right to revocation an cancellation here.


After we have received your return, we will inform you by e-mail about the credit to be issued. The full purchase price will be refunded no later than 14 days after receipt of the shipment. The refund is always credited to payment method with which the original purchase was made. The time it takes to receive your refund depends on the payment method you used, specifically:

  • Credit Card:
    The technical time taken to credit your refund depends on the credit institution that issued your card. The value date of the refund will not change from the debit date.
  • PayPal:
    The refund will be credited directly to your PayPal account and will be visible in a few days. You will receive a confirmation of the refund from PayPal.
  • Payment in advanced and Sofort Banking:
    The debited amount will always be refunded to the buyer or account holder.

If you have any questions, please contact our customer service with an email to