Welcome to our FAQ section!

Here you will find answers to the most frequently asked questions about our products, services and our company. 

The abbreviation "LS" in the product name characterises our shoes with a street-ready leather sole. These models give you an unrivalled dancing experience - both on the dance floor and on the street.
The best choice of shoes for a hallux valgus depends heavily on the individual characteristics and position of the hallux. It is therefore difficult to give a generalised answer. Nevertheless, there are some models that have proven to be beneficial:

We also have dance shoes for wider feet. For women, these are our comfort shoes, which are cut wider and have a large tread area. For men, these are our extra-wide shoes.
  • Click here for the women's models for wider feet
  • Click here for the men's models for wider feet
Yes, of course! We offer various models with removable insoles for both men and women. This means you can easily insert your individual insoles and enjoy the comfort of your shoes.

This is a heel with a very low heel height that provides exceptional heel cushioning with every step. A micro heel promises a soft stance and light cushioning for the heels.
The majority of our bridal shoes are not only available with a dance sole but also with a street-ready leather sole. These models have the abbreviation "LS" in the product name. With this sole, you can walk or dance on the street without hesitation. Click here for the bridal shoes with roadworthy leather soles (LS)
For women's shoes, our heels start at 1 cm and go up to 9 cm. For men's shoes, we also start at 1 cm heels and go up to 4 cm. The heel is measured vertically downwards in the centre of the heel. You will always find the exact information in the product description of each shoe.
That depends on many things. How long have you been dancing? Do you prefer black or brightly coloured shoes? Do you have narrow or wide feet? What heel height do you prefer?

It's important that the shoes fit snugly but don't pinch uncomfortably. After a few dances, our leather moulds to your feet like a glove and still gives a little. We would be happy to advise you personally. Write us an e-mail at info@werner-kern.de or call us on +49 6181 62076.
The care of your dance shoes depends on the material they are made of. You can find detailed care instructions here on our website. In addition, a printed version of our care instructions is always included with your order.
You can pay securely using the following payment methods.
  • Prepayment
  • Credit card
  • PayPal
  • Klarna (Pay Now, Pay Later, Financing)
  • Apple Pay
  • Eps (only in Austria)
If you order within Germany, you should usually receive your order within 1 to 2 working days after receipt of payment. If you have a delivery address within Europe, it will take approx. 3 to 7 working days. For deliveries outside Europe it is 7 - 10 working days. Further information on delivery and shipping costs can be found here.

You will find the tracking link for your parcel in the status email / dispatch notification after we have handed over the shoes to DHL.

If you find that the shoes you ordered are not the right size or do not meet your expectations for any other reason, you can return or exchange them. If you have a delivery address within Germany, your parcel should include a free DHL return label. Unfortunately, we cannot provide a return label outside Germany.

In this case, please repack the unworn shoes in the original packaging including the outer box and send them to the following address: 
Werner Kern Tanzschuhe GmbH
Borsigstrasse 3
63456 Hanau
Unfortunately, we can only provide a free returns label within Germany. For orders within Germany, the returns label can be found in the purple envelope enclosed with your order. If you cannot find the label, you can generate it using the following link: Click here to be redirected to DHL.
If you have an address outside of Germany, you will have to bear the costs for the return shipment. Please send the unworn shoes to the following address:
Werner Kern Tanzschuhe GmbH 
Borsigstraße 3
63456 Hanau