EXCHANGES, RETURNS AND REFUNDS
Unsatifactory or not what you thought of?
How can I return the Dance Shoes to Werner Kern Company?
Returning an item couldn’t be easier. Try your purchases on in the comfort of your own home and if you need to send them back, you have 14 days from the date you received your order to exchange or return.
Shipping is complimentary on all exchanges; however, if you are based outside Germany you will need to pay return shipment.
Please make sure your items are returned new and unused. For this purpose please try only on carpet or towel. Returns that do not meet our policy will not be accepted and will be sent back to the customer.
Please contact our customer care team by emailing firstname.lastname@example.org if you have any further questions.
Right to revocation for consumers
Please see all information under chapter 8 concerning the right to revocation and cancellation
There is also a sample revocation form for download.